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Nationwide in Papua New Guinea +675 308 3800 info@mibank.com.pg
MiBank · Your trust matters

Privacy Policy

Learn how Nationwide Microbank Limited (MiBank) collects, uses, shares and helps you keep your personal information accurate.

Our commitment to your privacy

At MiBank, we value the trust you place in us. Protecting personal information is an important part of providing banking products and services to individuals, families and businesses across Papua New Guinea.

Information We Collect

We collect personal information needed to provide the banking products and services you request. This may include your name, address, contact details and other information required to establish and manage your banking relationship.

We may also be required by law to collect certain information. If you do not provide the information we need, we may be unable to offer some products or services.

How We Use Your Information

MiBank may use personal information to:

  • Administer, monitor and evaluate our products and services.
  • Respond to enquiries and assist customers.
  • Prepare aggregated statistics and reports.
  • Detect and prevent fraud and other unlawful activity.
  • Provide information about other MiBank products and services.

Sharing and Disclosure

We may share relevant personal information with external organisations that assist us in delivering our services. Some recipients may be located outside Papua New Guinea.

We may also disclose information when required by law, including reporting to regulators and other relevant bodies on prudential or risk-management matters.

Access and Corrections

You may request access to personal information held about you, subject to applicable exceptions. If you believe information is inaccurate, incomplete or out of date, please contact MiBank so it can be corrected.

Accurate information helps us assess requests and provide the banking services you need.

Questions and Complaints

If you have a question about our privacy practices, want to correct your information or wish to make a complaint about how personal information has been handled, please contact MiBank.

Our published privacy notice lists the telephone number +675 321 3811 for privacy enquiries.

Need Help With Your Privacy Enquiry?

Contact MiBank to discuss access requests, corrections or concerns about your personal information.

Call +675 321 3811 →

This page is a presentation-friendly adaptation of MiBank's published privacy notice. MiBank should review and approve the wording before publication. It does not introduce new privacy promises or legal rights beyond the source notice.

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